A ten-year warranty, in writing, in plain English.
We have been building in Maryland since 2009. This page lays out what our workmanship warranty covers, what it does not, and how to reach us if you need help.
Coverage
What is covered
10-year workmanship warranty
Covers problems caused by our installation, including shifting posts, framing issues, base problems, wall movement, and gates that need adjustment. If it is our work, we make it right.
Manufacturer material warranty
We provide the manufacturer warranty information for the materials used on your project. Coverage and terms vary by product.
One-year adjustment period
Wood naturally moves as it dries, and new hardscape can settle a little through its first winter. During the first year, we will return to adjust gates or re-sand joints if needed.
What is not covered
We would rather be blunt about this up front than have an uncomfortable conversation in year four.
- Storm, flood, fallen-tree and vehicle damage (that is what homeowner insurance is for — we do the repair)
- Normal weathering of natural wood, including graying and minor checking
- Damage from a third party altering, grading against, or attaching to our work
- Failure to perform basic maintenance such as sealing wood or clearing wall drains
- Ground movement caused by new construction, excavation or utility work by others
We repair storm and impact damage at normal rates, usually faster than a general contractor because we already have your project specifications on file.
FAQ
Warranty questions
Is the warranty in writing?
Yes. You receive a signed warranty certificate at final walkthrough, before you make final payment. It names the covered work, the term, and the claim process.
Does the warranty transfer if I sell the house?
The workmanship warranty transfers once to the next owner within the original ten-year term at no cost. Provide us the closing date and we reissue the certificate.
How do I make a claim?
Call or email us with photos and your project address. We schedule an assessment within five business days and, for covered issues, complete the repair at no charge.
What maintenance is required to keep coverage?
Very little. Natural wood should be sealed or stained within the first year and roughly every three years after. Retaining wall drain outlets should be kept clear. Composite and vinyl need nothing but occasional washing.
Get a free estimate for your project.
We will walk the property, talk through the work, and give you a clear price in writing.
Send the details and we will get back to you within one business day. We can also handle permit and HOA paperwork when it applies.